📄️ How Does the Issue Tracker Work?
Depending on an organization's security practices and assets, the volume of identified vulnerabilities may be significant. Keeping track of and addressing these issues manually can be an arduous task. To address this challenge, RHL ASM Platform offers an Issue Tracker module that performs various functions.
📄️ How to Assign a Ticket to Another User?
- Navigate to the Issue Tracker and choose the security risk issue to be assigned.
📄️ How to Configure Issue Tracker Preferences?
Routing items to the Issue Tracker is now rule‑based. Nothing is sent by default — you must create a rule in Notification & Ticketing Rules to automatically raise tickets in the Issue Tracker when conditions are met.
📄️ How to Use the Issue Tracker?
The Issue Tracker helps teams track remediation of identified security risks. Items can be routed to the tracker automatically via Notification & Ticketing Rules (e.g., Severity ≥ HIGH) or sent manually from the Security Risks module.